Fewer Support Tickets. More Time for Your Business.

One of our biggest goals has always been simple: make Navigator so reliable and intuitive that you rarely need to contact the Helpdesk.

Thanks to a continued focus on product quality, defect resolution and intelligent automation, we're seeing exactly that.

Over recent months, the number of support tickets raised by customers has fallen significantly compared with previous years. While every dealership is different, the overall trend is clear, customers are spending less time reporting issues and more time getting on with running their business.

What's Driving the Improvement?

This reduction hasn't happened by chance.

Our development teams have continued to invest heavily in:

• Faster identification and resolution of software defects
• Continuous improvements across the Navigator platform
• Modern user interface enhancements
• Smarter workflows that reduce user error
• Expanded knowledge resources and self-help content
• AI-powered assistance to help users find answers instantly

Each improvement may seem small on its own, but together they create a noticeably smoother experience for everyone using Navigator.

AI That Helps Before You Need Support

Alongside ongoing product improvements, we've expanded the use of artificial intelligence across our support services.

Tools such as Johnny, our AI-powered knowledge assistant, help users find answers to common questions instantly, guiding them to the right information without needing to log a support ticket.

This means many queries can now be resolved in minutes, allowing users to continue working without waiting for assistance.

Better Software Means Better Support

Reducing support tickets isn't about making support harder to reach—it's about ensuring customers need it less often.

Our Helpdesk remains available whenever you need us, but by reducing defects and improving self-service tools, our specialists can spend more time helping customers with complex queries, training and getting the very best from Navigator.

We're Not Stopping Here

Continuous improvement is at the heart of everything we do.

We'll continue investing in:

• Product quality
• User experience
• AI-powered assistance
• Training and learning resources
• Customer-driven enhancements

Our goal isn't simply to respond to problems—it's to prevent them from happening in the first place.

Because the best support ticket is the one you never have to raise.