Ensuring a Warranty is Added to an Order

A missing warranty on an order can cause complications, especially if it has not been added as a supplementary invoice. To ensure the warranty is correctly included, follow these steps:

Step 1: Verify Whether a Warranty is Included

1️⃣ Access the Stock Record

• Open Navigator and locate the relevant stock record.

2️⃣ Check the Purchase Status Tab

• Navigate to the Purchase screen.
• Look for any existing warranties associated with the order.

Step 2: What to Do If a Warranty Is Missing

If no warranty is listed, you have two options:

✅ Option 1: Credit the Invoice and Add the Warranty

• If the order has already been invoiced, you will need to credit the original invoice first.
• Once credited, reissue the invoice, ensuring the warranty is included.

✅ Option 2: Raise a Supplementary Invoice for the Warranty

• If you do not want to credit the original invoice, you can raise a supplementary invoice solely for the warranty.
• This allows the warranty to be added without affecting the main order.

? For detailed guidance on how to raise a supplementary invoice, click here.