How to Access and Use the Service Parameters Module

The Service Parameters module in Navigator is where users define and manage key operational settings for the workshop. This includes labour rates, warranty configuration, standard job templates, and communication defaults. Configuring this module correctly ensures consistency, compliance, and efficiency across your service department.

This article outlines how to log into Navigator and navigate to the Service Parameters module, along with a breakdown of the key configuration areas available within it.

Logging into Navigator

To begin:

1. Open Navigator on your device.

2. Enter your allocated Staff Number.

3. Press the Tab key.

4. Enter your password when prompted.

You will then be directed to the main menu.

Navigating to Service Parameters

Once logged in:

1. On the left-hand menu, select the Workshop dropdown.

2. Click on the Service Parameter Module.

This will open the full configuration suite for service-related system settings.

Key Areas Within Service Parameters

The Service Parameter module provides access to the following configuration categories:

1. Labour and Warranty Rates

• Define hourly labour rates by department or category.

• Set warranty labour rates according to manufacturer agreements.

2. Standard Jobs

• Create and maintain pre-defined job templates.

• Ensure consistent job lines and pricing across common service tasks.

3. Non-Labour Charges

• Add fixed charges such as consumables, environmental fees, or admin costs.

• Helps ensure these are automatically applied where appropriate.

4. Warranty Setup

• Configure warranty claim logic.

• Define default settings for processing manufacturer warranty jobs.

5. Default Job Line Setup

• Set the default values used when a new job line is created.

• Reduces data entry errors and speeds up job creation.

6. Non-Productive Codes

• Record non-billable technician time (e.g. holidays, meetings, training).

• Essential for calculating technician efficiency and utilisation.

7. Holiday Reasons

• Maintain a list of reason codes for planned technician absence.

• Enables accurate WIP planning and resource forecasting.

8. Email/SMS and Standard Messages

• Configure default communication templates.

• Control the automatic sending of job updates, reminders, and confirmations.

Summary

Accessing and configuring the Service Parameters module is an essential administrative task for any service department using Navigator. Proper setup ensures that all workshop processes run smoothly, rates are applied correctly, and technicians’ time is recorded and analysed accurately.

This module should only be accessed by authorised personnel familiar with workshop policies and service agreements. If you are unsure about any changes, consult your Service Manager or System Administrator.