Why is VRM not generating the vehicle details?

Modified on Mon, 16 Oct 2023 at 03:44 PM

Sometimes VRM does not pick up the correct vehicle details. This often happens when a car has had a plate change, but sometimes when the VRM has incorrect data. It is useful to check with DVLA on the Check MOT and Car tax page that the vehicle is showing there. 

When the vehicle details are incorrect also check you have the correct Registration. 

Once you have confirmed with the customer that all is correct go to the model showing and click change. A box will appear for you to manually input the vehicle details. Any fields that do not have any specs can be manually added by clicking on the + button next to  the drop down box and input there. carryon down to the bottom and click OK. 

NB. If the customer is a new customer, its advisable to create a customer record for that customer first before doing the VRM or manually inputting the vehicle details. Then when you go back into the customer record, you click on the Vehicle Icon. and then follow the steps above for building the vehicle. 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article