Technicians Report - What Each Column Means

Modified on Mon, 21 Oct at 11:45 AM

Technician Number
The unique identifier for the technician.
Technician Name
The name of the technician.
Invoiced Date
The date the job or service was invoiced.
Hours Taken
Time taken by the technician to complete the work.
Hours Sold
The time invoiced for the work done.
Labour Sold
The total labour value invoiced.
Labour COS (Cost of Sales)
The cost of labour, calculated as the time taken multiplied by the technician's hourly rate.
Labour Profit
The labour sale value minus the cost of sales (COS).
Parts Value
The total value of parts invoiced.
Menu Discount
The total discount value applied.
Labour Recovery
Labour sold divided by hours sold.
Labour Efficiency
Hours sold divided by hours taken.
Attended Hours
The difference between the technician's clock-in and clock-out times for the day.
Clocked on Jobs Hours
The total hours clocked on productive jobs.
Non-Productive Hours
The total hours clocked on non-productive jobs.
Utilisation %
Calculated as (Time clocked on job / Time attended) x 100.
WIP Adjustment
The net difference between time taken on invoices raised and hours worked on a previous day but not charged today.